Booking/ Payment Policy
APS requires payments to be made prior to the beginning of any program
or service.  Accounts with an overdue balance after the first 7 days of the program
start date will be charged a standardized late payment fee of $21.56.
An additional $21.56 will be charged every week thereafter until invoice
(plus late fees) are paid in full.
In the case of long term programming, if a card is on file, APS will charge
the card on file to acquire the outstanding amounts past 30-days.


Cancellation/No Show Policy
Teams/Groups Sessions
If classes are missed due to non-attendance, then this is done so at
the responsibility of the participant and will not be refunded or
transferred.
The goal of this policy is to dramatically decrease no-shows, missed
workouts, and short-notice cancellations. It is this type of consistency
that ensures great results for our clients.
● If a medical note is provided, APS will be happy to transfer any
credits to a future program.
If a team coach needs to cancel a session due to a scheduled game,
tryouts, etc. APS will happily reschedule this session with ample notice.
Any cancellation less than one week from the scheduled booking time slot
will incur a 20% fee. Any team cancellation requests within 72 hours of
their time slot are not eligible for a make up session.


Clinic Appointments
Our goal is to provide quality services to all our clients in a timely
manner. No-shows, late arrivals, and cancellations inconvenience not
only our practitioners, but our other clients as well. Please be aware of
our policy regarding missed appointments.
Appointment Cancellation
When you book your appointment, you are holding a space on our
calendar that is no longer available to our other clients. To be
respectful of your fellow clients, please call APSolute Performance &
Wellness as soon as you know you will not be able to make your
appointment. If cancellation is necessary, we require that you call at least 24 hours
in advance. Appointments are in high demand, and your advanced
notice will allow another client access to that appointment time.
How to Cancel Your Appointment Clients are invited to log in to their account in the Jane online booking app and cancel. If this is not possible, you can email info@apsolute.ca or call us at 709-237-6325 between the hours of 10-4pm. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible.

 
Late Cancellations/No-Shows
A cancellation is considered late when the appointment is canceled
less than 24 hours before the appointed time. A no-show is when a
client misses an appointment without canceling.
1. First late cancellation/no-show will result in the client
receiving a reminder of the cancellation policy.
2. Second late cancellation/no-show there will be a charge
of $20.
3. Third late cancellation/no-show there will be a charge of
50% of your appointment fee.
If a medical note is provided to the practitioner, removal of the charge
will be considered.


Inclement Weather Policy
Safety of our participants and staff is our main priority at APSolute
Performance and Wellness (APS). In the event of inclement weather, we
will base our decision to remain open or to close on metro and surrounding
area school closures.
● If schools are closed due to weather, APS will also be closed
between the hours of 9am and 3pm. We will re-evaluate for any
classes/practice & plays that fall after 3pm.
Please call and listen to our voicemail message, check your email
inbox or check Facebook for the latest updates.
For any closures related to weather, We will be happy to schedule a
make-up at your next scheduled class.


Lost and Found Policy
All unclaimed items left at APSolute Performance and Wellness will be put
in a lost and found for a short period and we donate the clothing items 3
times a year (beginning of summer, beginning of fall, and Christmas). We
do not ever donate sports equipment.
APS is not responsible for the loss of property/clothing/equipment that is left
behind by participants